Frequently Asked Questions
Can I ask for a different delivery address?
If you require delivery to an address that is not the billing address on the card, we ask that you email firstname.lastname@example.org as soon as you have placed your order. Amendments to the delivery address are significantly more difficult if the item has already been dispatched.
Can I collect my order?
Unfortunately, our warehouses are secure facilities and for health and safety reasons we cannot allow members of the general public inside. We do offer free delivery on all of our full priced items.
Can you give additional discounts off the marked price?
Unfortunately, we cannot lower our prices past what is already advertised on our website. We work on incredibly low margins to ensure customers are receiving the best deals possible.
Do you deliver internationally?
We currently only deliver to mainland UK- This excludes Ireland and Scottish Highlands. Please note delivery is avaliable to Northern Ireland and Scottish Highlands only on some small items which carry an additional charge. If you wish to discuss these additional charges please contact us prior to placing your order on 0121 293 1414 or email@example.com'
How can I get in contact with an advisor?
You can e-mail us on: firstname.lastname@example.org
How do I place an order?
All orders are to be placed online, through our website. Please note: We do not accept orders over the telephone as we do not have the facility to process payments. If you require any help placing your order, please give us a call or send us an email.
How long does delivery take?
We try to get orders out to customers as quickly as possible, in most cases customers will receive all of their items within 3-5 working days. We ask customers to have patience with large, fragile items as these are harder to ship and we want to ensure they arrive with you in immaculate condition.
How much is delivery?
We offer free delivery on all of our full priced items.
I would like to return my order, what do I need to do?
To initiate the returns process you must email email@example.com with your order number. Please let us know why you are returning the item. We will then be able to arrange a collection for you.
My item has not arrived, what should I do?
If an item has not arrived within 3-5 working days then please send an e-mail including your order reference number to: firstname.lastname@example.org
What are your office opening hours?
We are open Monday - Friday 10 am until 5 pm.
We are not open on bank holidays, if you require any help out of hours, please send an email to email@example.com
What is the warranty offered on a product?
All products have a standard manufacturers warranty. Usually, this is a 1-year parts and labor warranty. However, this may differ on certain items, please check product descriptions for this information.
Do you deliver internationally?
We currently only deliver to mainland UK - This excludes Ireland and Scottish Highlands. Please note delivery is avaliable to Northern Ireland and Scottish Highlands with an additional charge. If you wish to discuss these additional charges please contact us prior to placing your order.