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Frequently Asked Questions

Can I ask for a different delivery address?

No, unfortunately we are not allowed to ship to a different address besides the actual billing address

Do you deliver internationally?

We currently only deliver to mainland UK- This excludes Ireland and Scottish Highlands. Please note delivery is avaliable to Northern Ireland and Scottish Highlands with an additional charge. If you wish to discuss these additional charges please contact us prior to placing your order.

How can I get in contact with an advisor?

You can e-mail us on: info@rlrdistribution.co.uk

How do I leave a review?

In order to leave a review please send it to info@rlrdistrbution.co.uk. If you found the website through a search engine which offers reviews please also leave a review with them.

How do I order?

You can order from the website 24/7. Or you can email us on info@rlrdistribution.co.uk for further information.

How long does delivery take?

Delivery time depends on the product being purchased but it is usually within 3-5 Working days.

How much is delivery?

We offer free delivery on all of our full priced items.

My item has not arrived, what should I do?

If an item has not arrived within 3-5 working days then please send an e-mail including your order reference number to: info@rlrdistribution.co.uk

What are your office opening hours?

Our office opening hours are: Monday-Friday 10am - 5pm

What happens if manufacturer does not honour the warranty?

It is an legal obligation for an manufacturer to adhere to 1 years warranty whether product is UK spec or EU spec(which is fit to be sold for UK market). Occasionally manufacturers will not honour the warranty due to various reasons and in that case RLR will honour 1 years parts and labour warranty without any questions asked. Please note warranty is only covered for 1 year after purchase date and is valid for parts and labour only. any accidental damage will not be covered under warranty. Terms and conditions apply.

What is the warranty offered on a product?

All products have a standard manufacturers warranty. Usually this 1 year parts and labour warranty. However this may differ on items.

Do you deliver internationally?

We currently only deliver to mainland UK - This excludes Ireland and Scottish Highlands. Please note delivery is avaliable to Northern Ireland and Scottish Highlands with an additional charge. If you wish to discuss these additional charges please contact us prior to placing your order.
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